Once received it is expected that the supplier will respond to the request for compliance information by replying directly to the email they have received requesting compliance information. First they should download the pre-populated Excel compliance form from the link(s) in the request email. Once complete attach the Excel form to the email and send. This will then be received directly into the Supplier responses section of the workflow and consumed into CMAP automatically.
Click on the Supplier Response Campaign icon under Administration -> Data Exchange Manager -> Supplier Data Gathering menu option:
The grid will display all of the responses received and their status. Users can view the document sent by the supplier by clicking on the attachment in the File Name column which will open file in the relevant application. From this screen users can also view any warnings or errors encountered during import by clicking the downward arrow icon on each line.
If a supplier response is deemed to be unacceptable the response can be rejected. This will generate an email back to the Supplier informing them of the rejection and the reason for it.
To reject a response select the tick box in the first column against the Response you wish to reject. Then at the bottom of the screen click on the reject button. You will be asked to provide a reson for the reject, upon confirmation of the reason the rejection email will be sent to the Supplier.
